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Developing an AWN Program Plan

  1. AWN System Informationnot completed
  2. AWN System SOPs
  3. Messaging Templatesnot completed
  4. Training and System Test Informationnot completed
  5. Exercisesnot completed
  6. Review and Downloadnot completed

Step 2: AWN System SOPs 

Step 2 of 6

Standard Operating Procedures (SOPs) are a key factor in successfully sending alerts to the public in a consistent and timely manner. Including SOPs in the training process can ensure new and existing employees have a clear understanding of what is expected of them and can access critical information efficiently during an emergency event. It also ensures the alerting process is quick, accurate, and avoids public confusion, delayed public response, and degraded trust in alerting systems due to alert errors.

2.1 Training Guidelines

Alerting roles are defined as:

Alert Originator (AO)
An individual person at the keyboard/screen composing and issuing the alert. The Alert Originator utilizes IPAWS in accordance with the Alerting Authority’s plans, policies and procedures to create and send out emergency messages.
Alerting Authority (AA)
A jurisdiction with the designated authority to alert and warn the public when there is an impending natural or human-made disaster, threat, or dangerous or missing person.

The below position selection will populate your plan with the FEMA IPAWS suggested training and requirements associated with each role.

A. Which positions does your agency or jurisdiction have for alerts, warnings, and notifications? [check all that apply]

B. When does training occur in your agency?

C. Training Suggestions and Requirements

Alert Originator (AO)

Training Suggestions and Requirements:

  1. Monthly tests to themselves if they have not sent a real-world message during the week.
  2. Training from the system vendors designed to teach the technical skill-sets needed for message sending.
  3. IS-247: IPAWS for Alert Originators (required under FEMA MOU)
  4. IS-251: IPAWS for Alerting Administrators
  5. IPAWS Rules of Behavior: Read, understand, and sign the IPAWS Rules of Behavior

Alerting Authority (AA)

Training Suggestions and Requirements:

  1. Complete all courses under the previous AO level as well as:
    1. Training from the system vendors designed to teach technical skill-sets within the system specific to data refresh and management.
    2. Training from local GIS professionals within the jurisdiction, if the system(s) in use require geo-coding and/or loading shape files. Person should be knowledgeable in cross jurisdictional coordination techniques within the jurisdiction.
    3. IS-29: Public Information Officer Awareness
    4. G-290: Basic Public Information Officer

2.2 Credential Management Guidelines

The below credential management guidelines are suggestions and should be customized based on each agency's requirements. Example text is only an example; provide information specific to your agency.

B. Username and password storage guidelines:

2.3 Training Schedule

Training is vitally important for every AWN program.

A. List all AWN roles and associated required training